IT Support Technician II - Fully On-Site

$70,000 - $75,000/Yr

Next It Solutions - San Jose, CA

Full-time - Entry Level

San Jose, CA

About the position

The IT Support Technician II position is a full-time role focused on providing technical support to clients, ensuring reliable and secure technology systems. The technician will troubleshoot issues related to computer hardware, software, and peripheral devices, while also maintaining computer systems and ensuring data security. Excellent communication skills and a customer service-oriented approach are essential, as the role involves direct interaction with clients. The position requires adaptability and a willingness to learn in a fast-paced environment.

Responsibilities

• Provide technical support to clients via phone, email, or in person.
• Install and configure computer hardware, software, and peripheral devices.
• Troubleshoot hardware and software issues, including printers and scanners.
• Maintain computer systems, including updates and backups.
• Assist in the implementation of new technology.
• Keep inventory of all hardware and software.
• Maintain knowledge of current trends and developments in the field of technology.
• Ensure the security and confidentiality of client data.
• Document all support activities in a ticketing system.
• Maintain a high level of professionalism, empathy, and exceptional customer service when communicating with clients.
• Successfully work with Tech Team and under direction of the IT Coordinator and Tech Lead.

Requirements

• 2-4 years' experience in desktop/technical support, troubleshooting, and repair work in a corporate or MSP environment.
• Valid California Driver's License for traveling to remote facilities when needed.
• Strong knowledge of computer hardware and software systems.
• Excellent problem-solving skills.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance