IT Support Technician II (Procurement)

$62,400 - $74,880/Yr

Ledgent - Huntington Beach, CA

Full-time

Huntington Beach, CA

Administrative and Support Services

About the position

The IT Support Technician II (Procurement) role is a contract position focused on providing technical assistance and support to clients. This position requires a valid CompTIA A+ or Network+ certification and involves troubleshooting hardware and software issues, managing procurement processes, and ensuring client satisfaction through effective communication and problem-solving skills.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone, email, or the ticketing system and triage issues as required.
• Troubleshoot and resolve Tier 2 client hardware and software-related issues in a timely manner, ensuring complete client satisfaction.
• Process onboarding and offboarding of employees across the entire client base.
• Identify recurring issues and develop solutions, including impact analysis.
• Solve issues from the office utilizing company RMM tools.
• Document solutions and processes for resolution in the ticketing system.
• Procure necessary hardware and software for client environments, including obtaining quotes, purchasing, and tracking shipments.
• Prepare devices for deployment, including imaging, software installation, configuration, and ensuring all client-specific settings are in place.
• Collaborate with vendors to evaluate new technology options that align with client needs and budget considerations.
• Manage inventory of IT hardware and software, ensuring readiness for deployment and managing replacement cycles.

Requirements

• 2-3 years of experience in a Service Desk Role.
• CompTIA A+ certification required, with the desire to enhance knowledge.
• Experience working with enterprise email solutions such as Office 365, G-Suite, and Exchange, along with the ability to integrate them on mobile devices.
• Ability to diagnose and resolve workstation issues of any type.
• Excellent communication skills and the ability to fully document interactions.
• Customer-oriented and able to work under pressure.
• Install, configure, and troubleshoot PC, Mac, and mobile device hardware and OS-related issues.
• Ability to troubleshoot and deploy enterprise printers, including multifunctional devices.
• Appropriate knowledge of Microsoft Server, Active Directory, networking, and infrastructure for solving intermediate-level issues.
• Experience with technology procurement, vendor relationships, and preparing IT assets for client deployment.

Nice-to-haves

• 3-5 years of experience.