IT Support Technician II

$40,001 - $80,000/Yr

SAIC - Washington, DC

Full-time - Entry Level

Onsite - Washington, DC

Professional, Scientific, and Technical Services

About the position

The IT Support Technician II role at SAIC involves providing advanced technical support to end users, focusing on troubleshooting complex hardware and software issues. This position serves as an escalation point for Level 1 IT Support Technicians and requires a strong foundation in various IT disciplines, including computing, networking, and productivity tools. The technician will be responsible for managing incident and service requests through the IT service management system while adhering to established IT processes and standard operating procedures.

Responsibilities

• Provide desk side and/or call center support to end users for complex IT issues.
• Act as an escalation point for IT Support Technician Level 1.
• Research end-user issues and develop remediation plans.
• Perform independent research and resolution support.
• Create, update, and close incident and service requests using the IT service management system.
• Adhere to IT processes and standard operating procedures.

Requirements

• Minimum of 3 years of experience providing desk side and/or service desk IT support.
• Fluency in multiple IT disciplines such as computing, computer hardware and software, productivity tools, applications, and networking.
• Associate's degree or 1+ years of experience in IT support, or 2+ years of experience in lieu of a degree.
• CompTIA A+ certification may substitute for 1 year of experience.
• Ability to pass a Public Trust Background Investigation.

Benefits

• Competitive salary range of $40,001 - $80,000 based on experience.
• Ongoing application acceptance with no deadline.
• No COVID-19 vaccination requirement for employment.