Insight Global - Mechanicsville, VA
posted 3 months ago
The IT Support Technician II at Insight Global plays a vital role in ensuring that clients receive exceptional customer support. This position involves handling incoming support calls, investigating and resolving technical issues on client systems, and collaborating closely with other IT team members. The technician is expected to demonstrate strong problem diagnosis and problem-solving skills, which are essential for effectively addressing the diverse technical challenges that may arise. The ability to work under pressure is crucial, as the technician will often need to manage multiple issues simultaneously while maintaining a high level of service. The role is designed for individuals who are proactive and can contribute actively to the team's success, ensuring that all client needs are met promptly and efficiently. The pay range for this role is between $45,000 and $52,000 annually, depending on the candidate's experience.