Unclassified - Roseville, CA
posted 3 months ago
Zenxeon Technologies is a leading Managed Service Provider (MSP) based in Roseville, CA, specializing in full-service IT project design, installation, and support across all 50 states. We cater to a diverse clientele, ranging from local small and medium-sized businesses (SMBs) to national enterprise organizations. We are currently seeking an experienced IT Support Technician II to join our dynamic team. This position is ideal for individuals who have a strong technical background, particularly in an MSP environment, and a passion for delivering exceptional customer service. The role is on-site in Roseville, CA, and requires a commitment to providing high-quality support to our clients. The IT Support Technician II will be responsible for providing technical expertise and services to both internal and external customers through a helpdesk environment. The ideal candidate will have at least 2 years of experience in an MSP setting, showcasing a natural curiosity for new technologies and a strong ability to troubleshoot and administer servers, networks, and standard business applications. Familiarity with the SonicWall ecosystem is highly desirable, along with experience in core technologies such as Microsoft Windows Server, Exchange, SQL, 365, and Azure platforms. The technician will also be involved in network design and administration, backup and disaster recovery, and mobile device management, ensuring that all technical issues are resolved efficiently and effectively. In addition to technical skills, the role requires excellent soft skills, including a positive customer focus, strong time management, and organizational abilities. The technician will be expected to deliver “white glove” support, demonstrating professionalism in both written and verbal communication. The ability to manage multiple enterprise-level clients and provide technical guidance in the development of project scopes will be crucial for success in this position. The IT Support Technician II will also serve as an escalation point for Tier 1 support technicians, ensuring that all tickets are handled with the utmost care and attention to detail.