First Federal Bank - Lake City, FL
posted 3 months ago
As an IT Support Technician II at First Federal Bank, you will play a crucial role in providing first-level IT support to system end-users. Your primary responsibility will be to serve as an essential point of contact for the IT Service Desk, ensuring proper responsiveness to customer inquiries and issues. You will be expected to answer queue calls within departmental goals, demonstrating reliability and efficiency in addressing the needs of our users. This position requires you to support appropriate access for end-users, which includes maintaining Windows Active Directory accounts and ensuring that users have the necessary permissions to perform their tasks effectively. In addition to customer support, you will be tasked with identifying, troubleshooting, and resolving hardware, software, and network-related problems encountered by system end-users. This may involve performing hardware repairs for equipment and peripherals that are not covered by third-party vendor maintenance agreements, as well as coordinating timely repairs for equipment that is covered by such agreements. You will also participate in technology management projects, which may include configuring and deploying end-user PC desktop hardware, software, and peripherals. Your role will require you to adhere to IT department strategies, processes, policies, and procedures, ensuring that all work is performed with accuracy, thoroughness, and quality. You will log all support interactions in the ticketing system and provide assurance that resolutions are completed in a timely manner to meet current service level agreements (SLAs). Ultimately, your goal will be to provide the best service to our customers by offering innovative and creative solutions to their IT challenges.