IT Support Technician II

$47,200 - $64,900/Yr

Corning - Keller, TX

Full-time - Entry Level

Keller, TX

Nonmetallic Mineral Product Manufacturing

About the position

The IT Support Technician II at Corning is responsible for providing both onsite and remote technical support to end-users at the Keller plant and associated offices in Plano and Austin, Texas. This role involves managing hardware and software installations, responding to user requests, and ensuring the smooth operation of IT systems within a manufacturing environment.

Responsibilities

• Responsible for the acquisition, installation, and maintenance of hardware and software technology.
• Responds to requests and incident tickets for first level support to users (onsite and remote) on any IT related matter, escalating to levels 2 and 3 when applicable.
• Management of spares and assets inventory in the Inventory management tool.
• Training of end-users and communication on Corporate IT initiatives, best practices or any other relevant IT-related topics.
• Participation in any plant IT-related activities on offices and manufacturing systems.
• Proposes and implements solutions to improve and solve routine problems.
• Supports new hires onboarding by introducing them to Corning hardware, software and IT policies.
• Follows standard operating procedures.
• Maintains and ensures confidentiality of information / materials.
• Gives periodic status reports in written and verbal formats.
• Always focused on safety.

Requirements

• Associate's degree in IT-related field preferred or High school diploma with equivalent years of experience in a similar role.
• 3+ years' experience in an IT support role working with end-users.
• 3+ years' experience working with computer hardware and software, including installation and maintenance.
• Technical knowledge of computer hardware, computer software, printers and peripheral equipment.
• Advanced knowledge of LAN/WAN equipment and topology.
• Advanced knowledge of Windows OS and MS Suite.

Nice-to-haves

• Relevant certifications a plus
• General knowledge of mobile technology.
• General knowledge of 'ticketing systems' (ServiceNow).
• Effective organization, and planning skills, with ability to handle changing priorities.
• Excellent communications, interpersonal and influencing skills.
• Must be a self-starter, able to work in team environment and motivate others.

Benefits

• Medical, dental, vision insurance
• 401(k) plan with company matching contributions
• Pension plan
• Life insurance coverage
• Disability benefits
• Paid time off (PTO)
• Paid parental leave
• Mental health/substance use programs
• Fitness and disease management programs
• Companywide bonus programs
• Professional development programs