IT Support Technician IT Support Technician

Talentburst - Houston, TX

Full-time - Entry Level

Houston, TX

Administrative and Support Services

About the position

The IT Support Technician is responsible for designing, implementing, and administering IT applications and infrastructure to support end users. This role requires a diverse background in application and infrastructure architecture, project coordination, and vendor management, with a strong focus on service-oriented support. The technician will ensure quality, efficiency, and agility in IT service delivery, contributing to the overall IT strategy and business success.

Responsibilities

• Prioritize and resolve ongoing incidents, problems, and change requests, as well as fulfill service requests from users.
• Administer applications and cloud-based subscription services, including related operating systems.
• Execute system and service-related restoration tasks and roll out new software.
• Deliver support to users for all network-connected devices and software, ensuring compliance with security protocols.
• Confirm uninterrupted network connectivity for all devices and resolve issues related to Microsoft client operating systems.
• Comply with all security protocols and administer access accounts for applications or services.
• Train internal clients on best practices for utilizing hardware and software tools.
• Guarantee uninterrupted network connectivity for servers and diagnose issues with server operating systems.
• Collaborate in the planning and maintenance of the company's network infrastructure.
• Assist in the lifecycle maintenance of IT assets and administer user and computer objects.
• Collaborate with clients to assess and address their technology requirements and coordinate procurement of solutions.
• Deploy and support voice-enabled devices and provide maintenance for voice-related incidents.

Requirements

• Bachelor's degree or comparable certifications with 1-3 years of professional experience in IT support.
• Superior communication abilities to engage with stakeholders effectively.
• Proficient in written communication and detail-focused with multitasking capabilities.
• Skilled in handling inquiries and issues from clients with a proactive and collaborative spirit.

Nice-to-haves

• Proficiency in cloud-based platforms such as Azure and Microsoft 365 suite.
• Familiarity with virtualization tools like VMware.
• Proficiency in cybersecurity tools, including endpoint protection and intrusion detection systems.
• Knowledge of programming languages, database management, and software development methodologies.
• Certifications such as CISSP, CompTIA Network+, or Microsoft Certified: Azure Solutions Architect Expert.

Benefits

• Health insurance
• 401k plan
• Paid holidays
• Professional development opportunities