Sierra Nevada Corporation
posted 4 months ago
As an IT Support Technician IV at Sierra Nevada Corporation (SNC), you will play a crucial role in providing comprehensive computer, hardware, and software support to our employees. This position requires a detail-oriented individual with a passion for developing innovative solutions. You will be responsible for installing, troubleshooting, servicing, and repairing desktop and laptop computers, as well as managing our network equipment. Your expertise will be essential in providing personal computer support and installing attendant software to meet the diverse needs of our workforce. In this hands-on technical role, you will manage executive technical requirements, diagnose technical incidents, and help design innovative solutions. You will be a key stakeholder in IT projects, ensuring that all technical responsibilities are met, including support and administration for AV technologies, computing hardware and systems, packaged software, peripheral equipment, proprietary software, and network connectivity. Your work will be vital in ensuring the efficient and successful operations of IT automation in accordance with SNC's corporate business, security, and IT standards, practices, policies, and procedures. You will also be tasked with investigating the information, network, and communications needs of our employees, making recommendations regarding software and hardware purchases, and supporting strategic and executive offsite events. This position offers a unique opportunity to join a talented and dynamic team that is highly valued for their creativity, attention to detail, and impeccable customer service. The ideal candidate will have a strong sense of customer ownership, an overall drive for excellence, and the ability to manage multiple projects to successful completion. You will be expected to maintain proficiency with the latest technologies, evaluate new technologies, and apply them within the SNC environment. Additionally, you will support and prepare technology needed for international travel and perform other duties as assigned.