IT Support Technician, Manufacturing

J.R. Simplot Company - Rock Springs, WY

Full-time - Mid Level

Rock Springs, WY

Chemical Manufacturing

About the position

The J.R. Simplot Company is seeking a dedicated IT professional to provide daily IT delivery and support at our manufacturing facility in Rock Springs, Wyoming. This role encompasses a wide range of responsibilities, including the management of servers, desktop hardware and software, networking and communications equipment, and factory technologies. The successful candidate will follow IT center-led processes and standards to ensure seamless operations and support for users. This position requires a proactive approach to researching, designing, developing, configuring, integrating, testing, and maintaining both existing and new technology solutions, with a primary focus on infrastructure. In this role, you will be responsible for supporting infrastructure, applications, and systems, which includes voice communication systems, network services, server and desktop hardware maintenance, application support, and security administration. You will manage service requests and change requests, collaborating with IT teams and management as necessary. The ability to handle unique situations and make informed decisions on complex business issues is essential. Additionally, you may provide mentoring and guidance to junior employees and act as an expert in process improvements and policy establishment. Your role will frequently involve representing the site organization to the global IT organization. The ideal candidate will apply intermediate to expert-level subject matter knowledge to solve a variety of common business issues, working on problems and projects of moderately complex scope. You will utilize professional concepts and theoretical knowledge acquired through specialized training, education, or previous experience. Independent judgment will be exercised within defined parameters to determine appropriate actions, and you will develop expertise in applications relevant to the business environment. As an informed team member, you will provide information, analysis, and recommendations to support team efforts, evaluating unique circumstances and collaborating with applicable IT teams to make informed recommendations. Candidates must currently reside in or be willing to relocate to Rock Springs, Wyoming.

Responsibilities

• Implements end-user technology, enterprise infrastructure, applications or services of moderate to advanced complexity, partnering with other business or IT engineering teams on more complex solutions.
• Applies technical knowledge to operate, administer and support infrastructure or software platforms and user groups of moderate to advanced complexity.
• Partners with factory site engineers, management, global IT or members of a given team as appropriate.
• Performs intermediate to advanced analysis of functional or service requirements using fundamental understanding of IT Business process or problems.
• Independently resolves some highly complex technical issues within a given technical area.
• Identifies potential escalations and proactively alerts management.
• Provides solutions to prevent problems from occurring in area of responsibility including patch management.
• Reviews, implements and verifies changes/solutions of intermediate to advanced complexity and risk.
• Ensures configuration management to applicable systems are complete and accurate.
• Participates as a member of an IT technical team or teams.
• Acts as an Incident coordinator or subject matter expert to provide resolution for complex issues.
• Represents global IT team to local site(s).
• Demonstrates technical leadership, and exerts influence outside of immediate team.
• Collaborates with other teams on innovative technology solutions, primarily for manufacturing sites and partnering with global IT on innovative solutions.

Requirements

• Bachelor's degree or equivalent education and experience may be considered.
• 3-5 years of relevant experience in IT support and infrastructure management.
• Good verbal and written communication skills.
• Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server/web related applications).
• Strong experience with business IT applications (e.g. supply chain, customer relationship management, HR, finance).
• Experience in scripting and/or programming languages.
• Experience with implementation, problem analysis, and delivery of infrastructure and business application environments.
• Foundational knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
• Experience interfacing with vendors for support and maintenance; escalates as needed.
• Possess creative ability, consulting skills, leadership qualities, credibility, and self-confidence.
• Demonstrated ability to work with geographically dispersed teams.
• Ability to translate business needs into technical requirements and solutions.
• Strong initiative, integrity, problem solving, priority setting, and collaboration skills.
• Good organizational and analytical skills.

Nice-to-haves

• Experience with cloud technologies and services.
• Familiarity with manufacturing environments and associated technologies.
• Certifications in relevant IT fields (e.g., CompTIA, Cisco, Microsoft).

Benefits

• Competitive salary and performance bonuses.
• Health insurance coverage.
• 401k retirement savings plan with company matching.
• Paid time off and holidays.
• Opportunities for professional development and training.