IT Support Technician (Part-Time)

MyCare Health Center - Center Line, MI

- Entry Level

Center Line, MI

About the position

The position involves providing 1st level IT helpdesk support to employees at the 4 MyCare locations. The role operates under the general supervision of the Chief Operating Officer, VirtuALLY IT Director, and VirtuALLY 2nd level Computer Technicians. The primary focus is on resolving entry-level IT issues and ensuring a smooth onboarding process for new users.

Responsibilities

• Utilize help desk software to resolve entry-level issues.
• Update helpdesk tickets to include issue resolution steps.
• Provide follow-up (customer service) on tickets.
• Verify receipt of all shipments to the I.T. Department and update inventory system.
• Responsible for the setup of new devices and assistance in the onboarding process for new users.
• Assist 2nd level Technicians with troubleshooting/analyzing PC system problems and exercise resourceful methods to resolve identified problems.
• Assist with installation of software/hardware on MyCare employees' devices.
• Perform other duties as required.

Requirements

• Must demonstrate excellent interpersonal skills and team-building skills.
• Must have excellent decision-making skills, and attention to detail is imperative.
• Professional written, verbal and listening communication skills.
• Excellent computer skills including expert knowledge of Microsoft Office suite and Outlook.
• Database management proficiency required; data entry skills required.
• High functioning stress management, time management, and critical thinking skills are necessary for success in this role.
• Should have knowledge of computers and their components.
• Must have a basic knowledge of the core programs in the Microsoft office suite.
• Knowledge of office equipment, such as photo copiers, fax machines, preferred.
• Previous experience or applicable technical training required.
• Excellent verbal and written communication skills, attention to detail and high level of customer service skills.

Nice-to-haves

• Federally Qualified Health Center experience preferred, but not required.