Kaiser Permanente - San Diego, CA
posted 4 months ago
As an IT Support Technician at Kaiser Permanente, you will play a crucial role in our integrated health care delivery system, focusing on providing first and second level support for various products and applications. Your primary responsibilities will include troubleshooting issues, performing setup and maintenance of computer systems, and collaborating with third-party vendors to resolve technical problems. You will be expected to apply your up-to-date knowledge in the field to meet deadlines and follow established procedures and policies. This position emphasizes the importance of effective communication and collaboration across different teams to solve business problems and improve service delivery. In this role, you will be responsible for managing incoming requests and alerts, analyzing and prioritizing them to ensure timely resolution. You will also support the documentation of service requests and resolutions, contributing to the knowledge repository for technical support. Your ability to adapt to change and learn from feedback will be essential as you pursue self-development and build effective relationships with coworkers and customers. Additionally, you will be involved in executing disaster recovery and business continuity processes, ensuring that the organization is prepared for any unforeseen events. Kaiser Permanente is committed to equity, inclusion, and diversity, and as part of our team, you will be expected to contribute to creating an inclusive work environment that fosters a sense of belonging and well-being for all employees. This position offers the flexibility to work from home while also requiring on-site presence at a KP location, aligning with our Authorized States policy.