IAC
posted 3 months ago
As an IT Support Technician at Angi, you will play a crucial role in maintaining the day-to-day IT operations for internal employees. This position is designed for individuals who are passionate about providing stellar customer service while resolving software and hardware issues. You will be part of a diverse and skilled team that collaborates across all organizational teams and closely with engineering teams to address customer requests. Your primary responsibility will be to resolve Tier 1 technical issues through a ticketing system, ensuring that communication between end users and escalation teams is seamless, especially for higher-profile issues. In this role, you will participate in maintenance activities on hardware, operating systems, and software applications, contributing to larger-scale Enterprise IT projects. You will ensure that client computers connect seamlessly with various systems, including file servers, email, networked printers, VPN, and virtual computing technologies. Additionally, you will leverage administration tools in Google Workspace, Okta, Active Directory, and Freshservice to assist in the technical upgrading and maintenance of systems in coordination with other tech teams. Your responsibilities will also include supporting the testing and deployment of new applications and systems, training staff on best practices for hardware and software usage, and participating in an On-Call rotation to provide after-hours support. You will be expected to create and update documentation to reflect best practices and self-service troubleshooting, using remote support tools to guide end users through troubleshooting steps. The schedule for this position may vary, but we are looking for someone open to working an 8-hour shift between the hours of 8 AM ET and 8 PM ET.