IT Support Technician - Utica, NY

Insight Global - Utica, NY

Full-time

Utica, NY

Administrative and Support Services

About the position

The IT Support Technician role at Insight Global involves providing 24/7 support to internal employees assisting those affected by Hurricane Destruction. This position requires on-site work in Utica, NY, and includes responsibilities such as managing support tickets and ensuring effective IT support in a diverse desktop environment.

Responsibilities

• Provide 24/7 IT support to internal employees
• Manage and resolve support tickets through Zoho Desk
• Assist employees in a diverse desktop environment
• Work on-site in Utica, NY
• Be flexible with travel and overtime as needed

Requirements

• 3-5 years of experience in IT support
• Expertise in the Microsoft Suite
• Experience with a diverse desktop environment
• Familiarity with ticketing systems
• Flexibility to travel and work overtime
• Willingness to learn and adapt
• Associate's degree in computer engineering, Computer Science or related field

Nice-to-haves

• Experience using Zoho Desk Ticketing System

Benefits

• Housing support provided by the organization