Unclassified - Akron, OH
posted 3 months ago
The IT Support Technician position at JRayl Transport, Inc. is an excellent opportunity for individuals looking to start their career in IT. This entry-level role is designed for candidates with little to no experience, providing a platform to gain valuable IT skills while delivering world-class support to a diverse range of end-users and systems. The position is based at the company's location in Akron, OH, and involves both in-person and remote support, ensuring that employees have the necessary tools and systems to perform their jobs effectively. As an IT Support Technician, you will be responsible for providing first-level IT support, responding to and documenting issues through a ticketing system, and escalating complex problems to senior staff when necessary. You will assist in maintaining an enterprise-level network, install and replace PCs, laptops, and peripherals, and provision Android tablets for fleet communications. Additionally, you will be involved in the installation of network gateways and safety cameras in semi-trucks, supporting maintenance and asset tracking systems, and contributing to the IT knowledge base by curating and adding information. Training will be provided for all aspects of the position, making it an ideal opportunity for those eager to learn and grow within the IT field. The role does not include any supervisory responsibilities, allowing you to focus on developing your technical skills and providing exceptional support to users.