IT Support Technician

$41,600 - $49,920/Yr

Inceed - Lakewood, CO

Full-time - Entry Level

Lakewood, CO

Administrative and Support Services

About the position

The IT Support Technician role involves providing technical support to end users, ensuring their satisfaction through effective communication and problem resolution. The position requires handling hardware and software installations, managing Active Directory, and assisting with onboarding and offboarding processes.

Responsibilities

• Ensure end user satisfaction through effective communication and first-time resolution
• Perform hardware and software installations and upgrades
• Manage Active Directory
• Assist with onboarding and offboarding processes

Requirements

• Degree in Computer Science or related field preferred (relevant work experience may be substituted for degree)
• 1+ years of experience in IT Support position
• Windows 10/11 and Active Directory experience
• Excellent customer service skills
• Excellent problem-solving skills

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance