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IT Support Technician
Port Side - Charleston, SC
posted 2 months ago
About the position
The IT Support Technician at Portside Technology is responsible for providing exceptional technical support to clients through various channels, including inbound support tickets, phone calls, and video conferences. This role requires a proactive and organized individual who can quickly learn new systems and processes while maintaining a comprehensive knowledge of supported technologies. The technician will work full-time, primarily in-person, with opportunities for occasional remote work.
Responsibilities
- Maintain and develop a comprehensive knowledge of all supported technologies
- Create and maintain documentation on best practices and how-to guides
- Build rapport with other team members and clients as a go-to problem solver
- Respond to support requests from clients via web-based ticketing systems
- Answer inbound technical support calls
- Call and host video conferences with clients as needed for problem resolution
- Provide trainings to clients and other team members on supported technologies
- Work independently to resolve reported issues and use available resources
- Research new system issues and escalate issues to vendors and service providers
- Generate monthly reporting on support desk activities and escalate issues
- Responsible for initial response through resolution of all reported issues
- Manage and monitor remote systems, including WiFi, networking, and access control
- Act as a technical resource for systems design and implementation activities
- Assist Operations Staff with receiving and maintaining team and client inventory
Requirements
- 1+ years of relevant support experience
- Degree in information technology a plus
- Excellent written and verbal communication skills
- Highly organized and a creative self-starter
- Computer proficiency (Office365, Google Suite)
- Ability to learn new things quickly
- Technology savvy, including both hardware and software systems
- Team player and adaptable
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- Employee discount
- Professional development assistance
- Flexible schedule
