St. Thomas Community Health Center - New Orleans, LA
posted 1 day ago
Full-time - Entry Level
New Orleans, LA
Ambulatory Health Care Services
About the position
As an IT Support Technician, you will provide technical support for PCs, laptops, printers, network issues, software updates, and end-user support for all IT services. The ideal candidate should be able to troubleshoot problems and resolve technical issues in a timely and efficient manner.
Responsibilities
- Diagnose and resolve software and hardware issues, including desktops, laptops, printers, and other devices.
- Perform software updates and PC imaging.
- Troubleshoot and resolve network issues.
- Troubleshoot issues with electronic health record systems.
- Utilize and maintain a ticketing system to track and document support calls.
- Offer end-user support for all IT services.
- Provide training and guidance to end-users on IT-related topics.
- Tracking/detailing hardware inventory.
Requirements
- Previous experience in a technical support role.
- Knowledge of computer hardware, operating systems, and common software applications.
- Excellent communication skills and interpersonal skills to build rapport to effectively interact with end users.
- Professional demeanor.
- Ability to work both independently and collaboratively in a team-oriented environment.
- Demonstrated ability to multitask and prioritize tasks effectively.
- Strong organizational skills and attention to detail.
Nice-to-haves
- Experience with Electronic Health Record systems.
Benefits
- Medical
- Dental
- Life and Accidental Death Insurance
- Paid Time Off
- Holidays
- 401(k) with a company match
