IT Support Technician

myHR Partner - Easton, PA

Full-time - Entry Level

Easton, PA

Administrative and Support Services

About the position

We are searching for a solution-focused IT Support Technician to provide our employees with hands-on, systematic support. Do you possess exceptional technical skills and take pride in supporting and solving end-users technical issues? If so, Straight Arrow Products, whose Mane 'n Tail line of personal skin and haircare products is trusted worldwide, has a new, exciting opportunity for an IT Support Technician at their Easton, PA location. If you thrive working in an environment where no two days will be the same and enjoy being hands-on with daily technology operations and support, you will love this job!

Responsibilities

• Provide technical support to end-users on various hardware platforms, including PCs, Mac's, computers, tablets, smartphones, printers, and other peripherals.
• Install, configure, and maintain hardware and software components, ensuring optimal performance and functionality.
• Troubleshoot and resolve hardware, software, and network issues promptly, escalating complex problems as needed.
• Help manage and maintain Active Directory, including user accounts, security groups, and group policy objects (GPO).
• Assist in the setup and configuration of new workstations, laptops, and mobile devices for employees.
• Perform routine maintenance tasks, such as system updates, patches, and backups, to ensure system reliability and security.
• Document technical procedures, configurations, and troubleshooting steps for future reference.
• Collaborate with other departments to implement IT projects and initiatives effectively.
• Provide training and support to end-users on IT-related topics, tools, and software applications as needed.
• Adhere to IT policies, procedures, and best practices to ensure compliance and security standards are met.

Requirements

• Minimum of two years of relevant experience in IT support or a related field.
• Formal education from college or technical school in computer science, information technology, or a related discipline.
• Strong knowledge and experience working with various hardware platforms, including PCs, tablets, smartphones, printers, and peripherals.
• Proficiency in managing Active Directory, user accounts, security groups, and group policy objects (GPO).
• Knowledge of IT security best practices and protocols is desirable.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
• Exceptional customer service, organizational, and prioritization skills.
• Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Strong communication and interpersonal skills, with the ability to effectively interact with end-users and colleagues.
• Ability to work independently and collaboratively, managing multiple tasks and priorities effectively.

Nice-to-haves

• Knowledge of IT security best practices and protocols is desirable.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

Benefits

• 100% company paid employee medical and vision coverage
• Voluntary dental and disability coverages
• Company sponsored voluntary life insurance
• 401(k) with company match
• Generous paid time off (including discretionary paid days off designated by the President)