IT Support Technician

$52,000 - $52,000/Yr

Dave's Computers - Somerville, NJ

Full-time - Mid Level

Somerville, NJ

Professional, Scientific, and Technical Services

About the position

Dave's Computers is seeking a dedicated IT Technician to provide on-site technical support and software troubleshooting for both residential and business clients. This hybrid role requires the technician to work part-time in the Somerville office and part-time at client locations, adapting to daily needs while delivering exceptional service.

Responsibilities

• Visit client locations to diagnose and resolve hardware and software issues efficiently.
• Discuss issues with clients to understand problem history, guide them through troubleshooting steps, and verify resolution.
• Test, troubleshoot, and implement fixes, offering clients multiple options for solutions like WiFi improvements, PC upgrades, and network enhancements.
• Record detailed notes and updates in our CRM; experience with RepairShopr, NinjaRMM, Syncro, or Atera is a plus.
• Maintain a well-organized workspace and proactively manage tickets each day, demonstrating preparedness and independence.
• Show initiative by actively researching and exploring solutions when faced with unfamiliar problems, using available resources to troubleshoot effectively and persistently until a resolution is found.
• Quickly learn new skills and apply them independently.
• Think critically to offer clients more than one option for common tech challenges.
• Research new solutions or products and share implementation plans with the supervisor.

Requirements

• 2+ years in IT support, including hardware repair, software troubleshooting, and on-site services.
• Experience traveling to and supporting client locations.
• Customer-focused with excellent interpersonal skills.
• Familiarity with CRM software; RepairShopr, Syncro, or Atera experience is a plus.
• Strong organizational skills and a proactive attitude.
• Ability to learn quickly, independently, and reliably.
• Creative problem-solving skills, past experience providing multiple solutions to clients.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Overtime opportunities
• Access to a company work vehicle
• Relaxed environment and casual attire