IT Support Technician

Allegis Group - Baltimore, MD

Full-time - Mid Level

Baltimore, MD

10,001+ employees

Administrative and Support Services

About the position

The IT Support Technician role is essential for resolving issues related to computer hardware and software, ensuring that end users can effectively utilize their technology resources. This position involves providing comprehensive training and education to users, as well as building and rebuilding computers to meet operational needs. The technician will assist in the overall operation of the customer's end-user facing technology, ensuring that all systems are functioning optimally. In this role, the IT Support Technician will be responsible for creating and managing access to networks, systems, and applications. This includes the creation and removal of end-user accounts, rights, and permissions, which is crucial for maintaining security and operational efficiency. The technician will work closely with other IT department personnel and technology owners, collaborating on tasks that require specific knowledge or expertise. A significant aspect of this position is balancing creative and technical problem-solving with excellent customer service. The IT Support Technician will engage in teamwork and collaboration to ensure that personnel throughout the organization can access and utilize the resources they need to perform their jobs effectively. This role is pivotal in maintaining the technological backbone of the organization, ensuring that all employees can work without interruption due to technical issues.

Responsibilities

• Resolve issues with computer hardware and software.
• Provide end-user training and education.
• Build and rebuild computers as needed.
• Assist with the overall operation of end-user facing technology.
• Create and manage access to networks, systems, and applications.
• Create or remove end-user accounts, rights, and permissions.
• Collaborate with other IT department personnel and technology owners.
• Balance creative and technical problem-solving with customer service.
• Ensure personnel can access and utilize necessary resources.

Requirements

• 2-3 years of relevant experience in IT support or a related field.
• Proficiency in desktop support and help desk operations.
• Experience with Windows 10 and troubleshooting.
• Strong customer service skills.
• Knowledge of Active Directory and Office 365.
• Ability to provide phone support and manage a ticketing system.

Nice-to-haves

• Experience as the main point of contact for clients.
• Willingness to travel to different locations, such as Greenbelt once a week.