IT Support Technician

Lickety Split - Jacksonville, FL

Full-time - Entry Level

Jacksonville, FL

Food Services and Drinking Places

About the position

Lickety Split is seeking an experienced IT Support Technician to provide technical support and assistance to employees for various IT-related issues. The role involves troubleshooting hardware and software problems, maintaining IT infrastructure, and ensuring effective communication within the IT team. The ideal candidate will have a strong background in IT support, particularly with Windows and macOS operating systems, and will be committed to delivering excellent customer service.

Responsibilities

• Provide technical support and troubleshooting for desktops, laptops, printers, mobile devices, and other IT equipment.
• Install, configure, and maintain software applications and operating systems.
• Assist with network setup, maintenance, and troubleshooting.
• Set up user accounts, permissions, and passwords.
• Respond to IT support tickets and resolve issues in a timely manner.
• Collaborate with the IT team to implement and maintain IT infrastructure and security measures.
• Keep accurate records of IT equipment inventory and software licenses.

Requirements

• Minimum of 2 years of experience in IT support or a related field.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols, troubleshooting network connectivity issues, and configuring routers and switches.
• Experience with hardware and software installation, configuration, and maintenance.
• Excellent problem-solving and communication skills.
• Ability to work independently and prioritize tasks effectively.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and training.