IT Support Technician

Jordan School District - South Jordan, UT

Full-time

South Jordan, UT

Educational Services

About the position

The IT Support Technician at Jordan School District plays a crucial role in providing comprehensive technical support across various educational facilities. Under the supervision of the support services manager and lead technician, this position is responsible for the installation and setup of individual computers and networked labs, as well as software installation and documentation preparation. The technician will provide training, assistance, and troubleshooting for all user-reported technical issues, ensuring that technology-based instructional systems in labs, media centers, classrooms, and administrative offices function smoothly. As a Level II technician, the IT Support Technician will troubleshoot and maintain all technology and related systems, including hardware, software, and peripheral devices. Regular visits to assigned schools and locations are required to provide in-person and remote technical support, training, and assistance to district personnel. The technician will install and configure individual computers, computer labs, and peripheral devices, ensuring basic connectivity and communication to the network and server as needed. In addition to technical support, the technician will conduct training sessions for teachers and staff on the proper use of computer systems and software. Responsibilities also include tracking hardware and software licensing, performing backup and retrieval processes, and researching technology needs to recommend replacements for outdated systems. The role requires punctual and regular attendance at assigned locations, and the technician will travel throughout the district using their own transportation as necessary.

Responsibilities

• Act as a Level II technician to troubleshoot and maintain all technology and related systems including hardware, software, and peripheral devices.
• Visit assigned school(s) and locations on a regular basis.
• Provide in-person and remote technical support, training, and assistance to District personnel in assigned schools/buildings.
• Install and configure individual computers, computer labs, software, and peripheral devices.
• Coordinate, maintain, troubleshoot, and ensure basic connectivity and communication to the network, wireless security management system, and/or server as needed.
• Provide training, assistance, troubleshooting, and resolution to all aspects of user-reported technical problems at assigned facilities.
• Prioritize work, maintain records to track and update technical repair requests, provide follow-up, and escalate problems to appropriate higher level as needed.
• Conduct training for teachers and other personnel in the proper use of an individual computer system or computer lab.
• Assist with server, wired network, and wireless network installation, basic level setup, configuration, maintenance, and technical support.
• Assist in tracking hardware, software, and applicable licensing information; address software licensing issues as needed.
• Perform backup and retrieval processes for assigned area as needed.
• Research and recommend technology needs, evaluate old technology, and determine technology replacement options.
• Prepare troubleshooting and support documentation to assist teachers and other school staff in solving problems related to their technology needs.
• Travel throughout the District as needed using own transportation.
• Plan and implement technology projects as assigned.

Requirements

• High school diploma, GED, or equivalent as reviewed by the Department of Human Resources.
• Associate's Degree with successful completion of courses in computer repair, electronic technology, computer information systems, or equivalent areas of study plus two years of successful related job experience or an equivalent combination of education and experience.
• Successful completion of in-house (or other) training in instructional technology to become competent in the installation and servicing of administrative and education-specific software.
• Proficient and skilled at analyzing, diagnosing, and repairing personal computers, terminals, networks, and computer peripherals.
• Proven skill in setup, maintenance, troubleshooting, and repairing network problems, both hardware and software.
• Competence in reading, writing, and math.
• Knowledge and ability with spreadsheets, word processing, and databases.
• Proficiency in document development and maintenance.
• Ability to resolve many user problems daily and make recommendations to supervisor regarding systems, software, and equipment.
• Strong interpersonal skills to interact with teachers, department staff, District administrators, principals, and school and office staff.
• Ability to handle stress of emergencies where deadlines are involved.
• Self-motivated and proactive in completing tasks with minimal direction.