IT Support Technician

Leonardo DRS - Beavercreek, OH

Full-time - Entry Level

Beavercreek, OH

Computer and Electronic Product Manufacturing

About the position

The IT Support Technician at Leonardo DRS is responsible for supporting and maintaining in-house computer systems, desktops, and peripherals. This role involves installing, diagnosing, repairing, and upgrading hardware and equipment to ensure optimal workstation performance. The technician will troubleshoot issues, provide end-user training, and maintain communication with users to meet business needs effectively.

Responsibilities

• Support and maintain in-house computer systems, desktops, and peripherals.
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Evaluate, prioritize and respond to service requests with a resolution.
• Perform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutions.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products.
• Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Monitor and test PC performance and provide statistics and reports.
• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
• Maintain communications with end users to ensure systems continually meet business needs.
• Perform periodic system maintenance.
• Place and escalate vendor service calls when necessary to resolve hardware or software failures.
• Conduct research on computer products in support of PC procurement and development efforts.
• Write technical specifications for purchase of PCs, networking hardware and related products.
• Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
• Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network.
• Generate metrics, project status reports and operating status reports for management and team members.
• Provide guidance to less experienced personnel.
• Prepare, coordinate and support user training and documentation and provide technical assistance for post-implementation support issues.
• Provide service desk and technical support to users.
• Perform routine to moderately complex problem analysis and resolution design for systems and applications.
• Support, communicate, reinforce and defend the mission, values and culture of the organization.
• Maintain timely and accurate helpdesk records using the ticket management system.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Requirements

• Associates Degree in Business Administration, Management Information Systems, Mathematics, Industrial Technology, Computer Sciences, a related field, equivalent experience or associate level vendor certification(s).
• Education or knowledge of the principles, methods, and techniques used in troubleshooting and support.
• Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications.
• Two (2) to five (5) years of directly related experience in IT support.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Company contribution to a health savings account
• Telemedicine
• Life insurance
• Disability insurance
• Legal insurance
• 401(k) savings plan
• Wellness programs
• Flexible work schedules with 9/80 program
• Competitive vacation
• Health/emergency leave
• Paid parental leave
• Community service hours