Liberty Personnel Services - Philadelphia, PA

posted 3 months ago

Full-time - Mid Level
Philadelphia, PA
Administrative and Support Services

About the position

The IT Support Technician position is a full-time, permanent role based in Center City, Philadelphia. This hybrid position requires a candidate who is well-versed in various IT support functions, particularly in a Windows environment. The ideal candidate will be responsible for providing technical support to end-users, ensuring that all IT systems are functioning optimally and addressing any issues that arise in a timely manner. The role involves troubleshooting hardware and software problems, managing user accounts in Active Directory, and supporting mobile devices. Additionally, the technician will assist with document management systems, ensuring that all documentation is properly managed and accessible to users. This position is crucial for maintaining the efficiency of IT operations and providing a seamless experience for all users.

Responsibilities

  • Provide technical support to end-users for hardware and software issues.
  • Troubleshoot and resolve problems related to Windows operating systems.
  • Manage user accounts and permissions in Active Directory.
  • Support mobile devices and troubleshoot related issues.
  • Assist with document management systems and ensure proper documentation practices.
  • Collaborate with other IT team members to improve support processes and user experience.

Requirements

  • Experience with Windows operating systems and troubleshooting.
  • Proficiency in Active Directory management.
  • Strong knowledge of MS Office applications.
  • Experience in hardware support and troubleshooting.
  • Familiarity with mobile device management and troubleshooting.
  • Ability to work effectively in a hybrid work environment.

Nice-to-haves

  • Experience with document management systems.
  • Knowledge of network troubleshooting and support.
  • Familiarity with ITIL practices.

Benefits

  • Hybrid work environment
  • Full-time employment
  • Direct hire position
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