IT Support Technician

DRS Technologies - Melbourne, FL

Full-time - Entry Level

Melbourne, FL

Computer and Electronic Product Manufacturing

About the position

As an IT Support Technician, you will support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

Responsibilities

• Install, diagnose, repair, maintain, and upgrade hardware and equipment to ensure optimal workstation performance.
• Respond to service calls, prioritize requests, and resolve PC and hardware issues.
• Analyze and diagnose complex problems, recommending and implementing solutions.
• Install, configure, test, maintain, and troubleshoot workstation software, hardware, and networking peripherals.
• Maintain an inventory of IT assets, tracking hardware failures and repairs.
• Monitor PC performance, provide reports, and recommend upgrades or repairs.
• Perform routine system maintenance and escalate vendor service calls when necessary.
• Conduct research on computer products, evaluate options, and write technical specifications for purchases.
• Maintain knowledge of hardware contracts and coordinate installations.
• Implement systems based on industry best practices to meet business objectives, ensuring data and network security.

Requirements

• Associate's degree in business administration, management information systems, mathematics, information technology, computer sciences, a related field, equivalent experience or associate level vendor certification(s).
• Education or knowledge of the principles, methods, and techniques used in troubleshooting and support.
• Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications.
• Two (2) to five (5) years of directly related experience in IT support.
• Certification(s) (e.g., Network +, A+) are preferred for relevant systems.
• Strong verbal, written and interpersonal communication skills.
• Ability to work independently as well as cooperatively in a team-oriented environment.
• Ability to successfully interact with all levels of management, other IT professionals and end-users.
• Strong analytic and problem-solving skills.
• Is open and responsive to change and demonstrates a commitment to the process of continuous improvement.

Benefits

• Medical, dental, and vision coverage.
• Company contribution to a health savings account.
• Telemedicine.
• Life and disability insurance.
• Legal insurance.
• 401(k) savings plan.
• Wellness programs focusing on physical, emotional, and financial well-being.
• Programs and activities to support career-growth, professional development, and skill enhancement.
• Flexible work schedules with a 9/80 program.
• Competitive vacation, health/emergency leave, paid parental leave, and community service hours.