IT Support Technician

DLA Piper - Miami, FL

Full-time - Entry Level

Miami, FL

Professional, Scientific, and Technical Services

About the position

The IT Support Technician at DLA Piper provides essential desk-side computer support, assisting end users with hardware and software issues. This role is crucial for maintaining operational efficiency within the firm by ensuring that technology-related problems are resolved promptly and effectively. The technician will engage with employees and clients, providing technology support, setting up hardware, and managing inventory, all while fostering a collaborative and supportive work environment.

Responsibilities

• Installs standard software on firm computers.
• Provides technology support and service to employees and clients.
• Installs and sets up hardware including desktops, laptops, and printers.
• Performs regular meeting setups including video conferences and projectors.
• Sets up and supports firm and personally owned mobile devices.
• Images computers from the network imaging server and installs post-image software.
• Resolves service issues including troubleshooting network connectivity and printer problems.
• Provides alternate, loaner equipment to minimize disruption of work time.
• Completes assigned firm-wide rollouts and upgrades.
• Schedules time with employees to collect old equipment and replace it with new equipment.
• Participates in firm-wide rollouts by providing pre- and post-migration support.
• Maintains inventory of hardware devices such as laptops and desktops.
• Handles onboarding and offboarding of employees, including training on hardware and software usage.
• Monitors ticket queue and documents problem resolution.
• Provides after-hours support during on-call rotation.
• Travels to the office during late or weekend hours as needed.
• Serves as essential personnel during emergencies or inclement weather.

Requirements

• High school diploma or GED.
• 2 years of experience providing support to end users and troubleshooting hardware/software issues.
• CompTIA A+ certification or equivalent certificate.
• Bilingual in Spanish and English, with proficiency in both speaking and writing.
• Experience with MS Windows, Office, device configuration, and network printing.

Nice-to-haves

• Strong organizational skills.
• Excellent verbal and written communication skills.
• Self-motivated and detail-oriented.
• Ability to work quickly and accurately.
• Strong customer service skills.

Benefits

• Competitive salary range of $60.7K - $76.9K per year.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.