IT Support Technician

$35,000 - $55,000/Yr

All Fill - Exton, PA

Full-time

Exton, PA

Machinery Manufacturing

About the position

All-Fill, Inc. is actively seeking an IT Support Technician to join our team in Exton, PA. This position is a fantastic opportunity to work in a family-owned and operated business that has been established since 1969. Our company specializes in packaging equipment solutions and prides itself on innovation, quality, and excellence. As an IT Support Technician, you will play a crucial role in monitoring and maintaining the computer network of our organization, providing technical assistance and support to ensure our company runs smoothly. This is an on-site position with working hours from Monday to Friday, 8:00 am to 4:30 pm, with some overtime required as business dictates. In this role, you will handle incoming help desk phone calls and emails, resolving support issues in a courteous, timely, and effective manner. You will log help desk calls in our ticketing system and update them as necessary. Your responsibilities will also include setting up and deploying new desktops, laptops, and tablets, as well as performing software and hardware troubleshooting for phones, printers, and other network devices. It is essential to ensure proper recording, documentation, and closure of all support issues. You will meet regularly with the Sys Admin and Director of Technology to provide status updates and will be responsible for inventory and maintenance of IT equipment. The ideal candidate will have a strong understanding of PC operating systems and be efficient in Microsoft Office Suites, including Outlook, Word, Excel, PowerPoint, and Access. Familiarity with computer peripherals such as printers, scanners, and network devices is also required. You should possess the ability to work unsupervised, multitask, handle frequent interruptions, and prioritize work effectively. Excellent written and verbal communication skills are necessary to present information in a user-friendly manner. A valid MCP certification is preferred, and CompTIA A+ certification is also a plus. This position does not have any direct supervisory responsibilities.

Responsibilities

• Handle incoming help desk phone calls and emails, resolving support issues in a courteous, timely and effective manner.
• Log help desk calls in ticketing system and update when necessary.
• Setup and deploy new desktops, laptops and tablets.
• Perform software and hardware troubleshooting as well as phones, printers, and other network devices.
• Ensure proper recording, documentation and closure of support issues.
• Meet regularly with the Sys Admin and Director of Technology to provide status updates.
• Inventory and maintain IT equipment.

Requirements

• A high school degree or GED is required.
• Some college education or equivalent certification path is preferred.
• Experience in software troubleshooting is required.
• Valid MCP certification is preferred.
• CompTIA A+ certification is preferred.

Nice-to-haves

• Ability to study existing products, new products and technologies to advance level of knowledge.
• Excellent written and documentation abilities.
• Ability to absorb and retain information quickly.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401k plan with a 10% company match after 90 days of employment.