IT Support Technician

Western Wyoming Community Col - Rock Springs, WY

- Entry Level

Remote - Rock Springs, WY

Educational Services

About the position

Win With a Career Move to Western. At Western Wyoming Community College, one of America's leading junior colleges, we believe employees are our most valuable resource. We pride ourselves on our inclusive, growth-focused culture and our exceptional benefits package. For full-time employees, here are a few of the amazing benefits we offer: Employer paid contribution of 18.62% to your retirement plan with no waiting period. Who doesn't love free money? A $3,000 institutional stipend is provided to you annually to assist in offsetting your portion of costs related to health, dental and life insurance. (We cover 82% of these costs for you in addition to the stipend!) Generous leave time to support your work/life balance with paid holidays, sick leave and vacation time, 3 personal days, and two weeks off over Christmas break! Not to mention, you get time off at Spring Break and Friday's off in the summer. Have you ever wanted to take an art class? Interested in exploring entrepreneurship? FREE tuition for you, your spouse, and your dependents makes this dream a reality. Access to amenities like our Children's Center, Hay Library, aquatic center, fitness center, theatre and more. When adventure calls, head out to the Flaming Gorge Reservoir, take a hike around Mustang Loop, surf the local sand dunes, or jump in the car and travel to Salt Lake City, Jackson Hole, or Laramie. For a map of our area, and links to activities and places, view westernwyoming.edu/outsider. See where your career can take you when you come run with the Mustangs!

Responsibilities

• Prioritizes customer-centric service while contributing as a valued technical team member in a dynamic technology environment.
• Provides technical support and troubleshooting for end users, including multimedia systems and AV equipment used in classrooms.
• Demonstrates effective communication skills by utilizing ticketing systems and email, promptly responding to calls, and following up with customers.
• Manages technical documentation for inventory control, software installation, hardware configuration, and problem troubleshooting, thereby contributing to ongoing process enhancements.
• Installs, configures, and maintains computer hardware, software, and peripherals, and classroom multimedia equipment such as projectors, audio systems, document cameras, and smart boards.
• Provides support to other IT staff under the direction of the Technical Support Manager.
• Collaborate with IT team members and customers to identify and implement technical solutions, guided by the Technical Support Manager.
• Fosters and maintains professional relationships with vendor sales and technical support personnel.
• Collaborates with the Technical Support Manager to develop and maintain a comprehensive list of standardized hardware and software, and multimedia equipment.
• Provides training to students, faculty, and staff on technology usage, including multimedia and classroom AV systems, as guided by the Technical Support Manager.
• Responds in a timely manner to assigned issues and addresses emergencies as identified through the ticketing system. Keeps users informed of the status of their requests.
• Generates inventory records for all new hardware and ensures that new equipment is properly tagged.
• Provides after-hours support as assigned by the Technical Support Manager.

Requirements

• High school diploma or equivalent
• Some experience with computer repair, multimedia systems, and technical support
• Knowledge of computer hardware, software, and peripherals
• Knowledge of cloud platform technologies, such as Office 365 and Apple Device Management
• Knowledge of operating systems and application software including enterprise applications
• Familiarity with Internet of Things (IoT)
• Knowledge of classroom AV technologies and multimedia tools
• Knowledge of customer service techniques
• Basic troubleshooting methodology

Nice-to-haves

• Associate's degree in Information Technology, Computer Science, or a closely related field

Benefits

• Employer paid contribution of 18.62% to your retirement plan with no waiting period.
• $3,000 institutional stipend annually to assist in offsetting health, dental and life insurance costs.
• Generous leave time including paid holidays, sick leave, vacation time, personal days, and two weeks off over Christmas break.
• FREE tuition for you, your spouse, and your dependents.