IT Support Technician

$45,760 - $52,000/Yr

Brooksource - San Bernardino, CA

Full-time - Entry Level

San Bernardino, CA

501-1,000 employees

Professional, Scientific, and Technical Services

About the position

Brooksource is seeking IT Support Technicians to join our Fortune 500 client for the upcoming Holiday Season. This position is ideal for individuals looking to gain valuable skills to grow their career in technology. In this role, you will work within a collaborative environment to diagnose, troubleshoot, and resolve system and network issues that have a significant impact on operations. The role requires a proactive approach to incident resolution and system support, ensuring that all service calls are handled in a timely and professional manner. You will be responsible for maintaining knowledge of production system resolution procedures and utilizing enterprise tools to log and track issues effectively. As an IT Support Technician, you will monitor system activity, create and manage vendor service calls, and perform routine preventative maintenance. You will also be involved in the setup and testing of new hardware, peripherals, and software, adhering to procedural and security standards. This position requires interaction and collaboration with various corporate departments and store personnel, making excellent communication and organizational skills essential. The role is expected to be demanding, with a commitment of 40+ hours per week during the peak holiday season, from October 28th to December 23rd. The pay rate is competitive, starting at $25 per hour, with a completion bonus available for those who successfully fulfill their contract obligations.

Responsibilities

• Resolve first level service calls in a timely, accurate, and professional manner.
• Assist in the investigation of issues and with the delivery of an appropriate remedy and response.
• Respond to identified performance issues.
• Follow established operational processes and procedures and use the Enterprise tools available.
• Evaluate documents, prioritize, and resolve support calls.
• Maintain knowledge of production system resolution procedures by reviewing new or updated knowledgebase entries to ensure readiness to execute.
• Log and track issues using an automated Service Management System.
• Interact and collaborate with various corporate departments and store personnel.
• Monitor system activity and inform team and manager of any perceived trends, positive or negative, in calls being received.
• Create and monitor vendor service calls.
• Develop an understanding and knowledge of the operating environments, policies, and procedures.
• Perform routine and regular preventative maintenance.
• Provide support in development and maintenance of operational procedures.
• Accept, set up, and test new hardware, peripherals, and software.
• Adhere to procedural and security standards.
• Administer asset inventory management.

Requirements

• 1-year IT troubleshooting experience (or equivalent educational coursework/certification programs)
• Excellent problem-solving skills
• Basic technical understanding of the various hardware, software, and networking systems being supported
• Ability to work as part of a team as well as independently
• Excellent communication and organization skills.

Nice-to-haves

• Help desk experience (1 year preferred)
• Windows experience (1 year preferred)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance