IT Support Technician

$47,840 - $52,000/Yr

Loveland Living Planet Aquarium - Draper, UT

Full-time - Entry Level

Draper, UT

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About the position

The IT Support Technician at the Loveland Living Planet Aquarium (LLPA) plays a crucial role in maintaining and supporting the organization's information systems. This position is responsible for a variety of technical support tasks, including managing employee workstations, servers, network appliances, audiovisual equipment, and point-of-sale hardware. The technician will serve as a general Help Desk resource for the organization, ensuring that all IT-related issues are addressed promptly and effectively. This role is not just about fixing problems; it is about contributing to the mission of the aquarium, which is to inspire people to explore and learn about Earth's diverse ecosystems. In this position, the IT Support Technician will work closely with the IT Systems Administrator to support the aquarium's information systems. This includes logging and tracking aquarium assets, conducting periodic audits to ensure efficiency and proper internal controls, and maintaining various audiovisual systems throughout the facility. The technician will also be responsible for setting up and maintaining equipment for presentations and events, ensuring that all technology functions smoothly for both staff and guests. The role requires a proactive approach to problem-solving and a strong understanding of both hardware and software systems. The technician will need to be familiar with Windows and macOS operating systems, as well as Microsoft 365 products. Strong analytical skills and attention to detail are essential, as is the ability to communicate effectively with team members and guests. The position demands flexibility, as the technician may be required to work outside of regular business hours, including weekends and holidays, to ensure that all systems are operational and to assist with special events.

Responsibilities

• Support Aquarium information systems including employee workstations, servers, network appliances, audiovisual equipment, and point-of-sale hardware.
• Serve as a general Help Desk resource for the organization.
• Log and track Aquarium assets, including conducting periodic audits for efficiency and internal controls.
• Set up, operate, teardown, and maintain televisions, screens, lighting, and audio components throughout the Aquarium.
• Maintain conference and boardroom projectors, computers, and other AV devices.
• Maintain and repair 4D theater components including seat effects, effect computers, and projectors.
• Regularly check in with the Guest Services team and maintain point-of-sale hardware, including ticket printers, card printers, barcode scanners, and credit card readers.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in information systems, computer technology, or related field preferred, or equivalent years of experience.
• At least one year of office experience, preferably in an IT or system maintenance role.
• At least one year of experience supporting user hardware and software.
• CompTIA ITF+ certified.
• Ability to diagnose and resolve basic technical issues.
• Familiarity with Windows and macOS operating systems.
• Basic understanding of networks and audiovisual systems.
• Strong understanding of how to support Microsoft 365 products (SharePoint, Excel, Word, Outlook).
• Familiarity with asset management best practices.
• Strong analytical skills.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Ability to work independently and complete tasks with minimal oversight.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• Flexible spending account
• 401(k) with match
• Paid time off (PTO)
• Holiday pay
• New child leave
• Aquarium memberships and passes