IT Support Technician

$64,000 - $68,000/Yr

Vitrolife Group - Englewood, CO

Full-time - Mid Level

Hybrid - Englewood, CO

1,001-5,000 employees

About the position

The IT Support Technician at Vitrolife Group is a crucial role responsible for providing Tier 1 and Tier 2 IT support to approximately 50 local users in the Denver office, while also assisting colleagues across North America. This position involves managing user onboarding and offboarding, resolving hardware and software issues, maintaining IT infrastructure, and coordinating with vendors. The technician will play a vital role in ensuring seamless IT operations and supporting global IT projects, reporting directly to the IT Service Manager.

Responsibilities

• Onboard and offboard employees efficiently.
• Procure, configure, and deploy IT equipment.
• Assign roles, groups, licenses, and policies.
• Resolve hardware/software issues (computers, monitors, printers).
• Address Microsoft account and VOIP phone system concerns.
• Maintain conference room video conferencing systems.
• Manage network switches, patching, and VLAN assignments.
• Ensure UPS power backup systems function properly.
• Arrange and order service/maintenance for copiers, printers, and peripherals.
• Handle IT materials procurement and warranty claims.
• Assist off-site staff with remote/home office needs.
• Occasionally provide after-hours support when necessary.
• Submit work reports as required and take on additional tasks as assigned by the manager.

Requirements

• 2+ years in IT service/technical support roles preferred.
• Experience with Active Directory, Azure, Intune, Autopilot, EntraID ODBC, Macros, VMware Workstation, Citrix Workspace RDP, TeamViewer, Apple Business Manager, Samsung Knox, and Zebra Printers.
• Excellent customer service skills and a problem-solving mindset.
• Strong organizational skills with the ability to multitask.
• Proactive and detail-oriented approach to work.

Nice-to-haves

• Experience working independently with guidance from a remote management and team.
• Availability to travel to California and other locations in the USA and Canada if required.

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Professional development assistance
• Life insurance