IT Support Technician

$50,000 - $60,000/Yr

State Technical College Of Missouri - Linn, MO

Full-time

Linn, MO

Educational Services

About the position

The IT Support Technician at State Technical College of Missouri is responsible for providing skilled end-user support, technology installation, and tier 2 systems support. This role involves maintaining hardware and software, troubleshooting network issues, and training users on technology use. The technician will work collaboratively with the IT department to ensure the smooth operation of technology across the college's various environments.

Responsibilities

• Maintain the hardware and software throughout the College including installation, configuration, and repairs of technology equipment.
• Provide technical support for classrooms, conference rooms, offices, labs, eateries, and any other spaces controlled by the College.
• Train users including students, staff, and faculty, on the proper use of hardware and software.
• Install and configure computer hardware and peripheral equipment, including monitors, keyboards, printers, laptops, and other mobile devices.
• Perform routine maintenance and repair on computers and peripheral equipment, laptops, mobile devices, printers; network cabling and connected networked devices.
• Troubleshoot and assist with repairing network-connected, device-related issues such as LAN and WLAN connectivity and equipment connectivity.
• Install and configure computer software, including operating systems and applications such as Windows, Mac OS, and MS Office suite.
• Run/terminate network and other cabling in walls, ceilings, crawlspaces, and other areas as assigned.
• Coordinate/escalate technology issues with the IT Help Desk, Network Services, and other IT departments.
• Provide occasional IT/AV support at evening and weekend high-profile events and meetings.
• Help maintain inventory control for all computers and computer-related equipment.

Requirements

• 5 years of work experience as it directly relates to the position.
• Experience working with and troubleshooting computer equipment issues in a networked environment; some experience with troubleshooting network issues.
• Experience with using various software deployment methods including deployment tools, scripts and batch files.
• Experience with video and sound equipment including projectors and racked AV equipment.
• Excellent interpersonal skills with a focus on customer service.
• Ability to work collaboratively in a team environment and on independent projects.
• Ability to use creative and out-of-the box thinking as well as standard industry methods for providing technical support.
• Must be able to lift and carry or otherwise move up to 70 pounds regularly/occasionally.
• Must be able to ascend and descend ladders, scaffolds, stairs and work in confined spaces and in proximity to loud equipment.

Nice-to-haves

• Previous experience working in technology support in education or higher education strongly preferred.

Benefits

• Salary starts at $50,000 and increases depending on experience.