IT Support Technician

$54,080 - $54,080/Yr

Freshrealm - Linden, NJ

Full-time - Entry Level

Linden, NJ

Food Manufacturing

About the position

The IT Support Technician role at FreshRealm is focused on providing technical support to users, ensuring efficient resolution of hardware, software, and application issues. The position requires a strong background in IT support, with expertise in various operating systems and networking protocols. The technician will also be responsible for managing printers and overseeing network performance, while providing support during and outside of standard working hours.

Responsibilities

• Serve as the initial point of contact for resolving hardware, software, and application issues for all users.
• Ensure timely and effective resolution of Service Desk tickets in adherence to Service Level Agreements (SLAs).
• Facilitate the onboarding process for new hires, including account provisioning and de-provisioning.
• Diagnose technical issues, leveraging available tools and adhering to established procedures and policies.
• Install, configure, and maintain multifunction and thermal printers, ensuring operational efficiency.
• Oversee network performance and security, implementing best practices for IT infrastructure.
• Manage and resolve issues with iOS, MacOS, Windows, and Android-based handheld scanners.
• Provide support outside of standard working hours, including after-hours and weekends, as required.

Requirements

• A minimum of two years' experience in an IT support capacity.
• Comprehensive knowledge of networking principles, including configuration and troubleshooting techniques.
• Hands-on experience with multifunction printers and thermal printers.
• Proficiency in administering iOS, MacOS, and Windows platforms.
• Exceptional problem-solving abilities.
• Excellent communication skills, both verbal and written.
• Capability to operate autonomously and collaboratively within a team environment.

Nice-to-haves

• CompTIA A+
• Network+
• Security+
• JamfPro Certification

Benefits

• 401(k) with company match that is immediately vested
• Life and AD&D insurance
• Comprehensive benefits package including medical, dental, vision, and pet insurance
• Opportunities for career growth with a dynamic company
• Time away from work