Flex - Austin, TX
posted 5 months ago
The Technician, IT Support position at Flex in Austin, TX, is a vital role responsible for ensuring the smooth operation of desktop and laptop hardware and software within the organization. This entry-level position is designed for individuals who are eager to learn and grow in the IT field while contributing to a collaborative and inclusive workplace culture. The technician will be tasked with installing, maintaining, and troubleshooting personal computers and related systems, ensuring that all IT assets are functioning optimally to support the needs of the users. In this role, the technician will perform a variety of tasks including the installation and repair of hardware, configuration of cellular phones, and management of printer supplies. The technician will also be responsible for keeping accurate records of all assets supported by the Deskside team, ensuring that both physical and logical tracking of PC assets is maintained. Providing first-line technical support for end-users will be a key responsibility, as the technician will troubleshoot software and hardware failures, as well as network connectivity issues related to personal computers. The position requires interaction with vendors for hardware repairs and collaboration with the Network Administrator/Analyst to resolve network-related issues. The ideal candidate will possess a working knowledge of PC architecture, advanced knowledge of Windows 10 and 11, and familiarity with Active Directory, Mac OS, Android, and iOS. This role is perfect for someone who is proactive, has considerable judgment, and is willing to take the initiative in problem-solving and making recommendations that can impact the site or business unit level.