IT Support Technician

Power Design - Saint Petersburg, FL

Full-time - Entry Level

Saint Petersburg, FL

Specialty Trade Contractors

About the position

The Bilingual IT Support Technician Level I at Power Design, Inc. is responsible for serving as the primary point of contact for all IT-related incidents and service requests. This role focuses on providing exceptional customer service and innovative solutions to employees, ensuring a smooth and efficient IT experience within the organization.

Responsibilities

• Identify, diagnose and resolve technical issues through hands-on support and training.
• Support multiple projects related to upgrading software, configuring systems and applications, and network troubleshooting in a high volume, fast-paced work environment.
• Assist other departments with technology and the setup of new workstations.
• Prioritize requests in order to meet established timelines.
• Organize asset requests, applications, security and other IT projects.
• Serve as customer liaison at our Tech Deck.

Requirements

• Bilingual in English and Spanish.
• 1-2 years of relevant experience in IT support.
• Strong computer skills, including proficiency in Microsoft Office products.
• Bachelor's degree in computer science or related field preferred, but not required.
• Ability to provide consistent, world-class level of service.
• Highly motivated with the ability to adapt to constantly changing priorities.
• Proactive mindset focused on continuous growth.

Benefits

• Equal employment opportunities for all applicants and teammates.
• Commitment to diversity and inclusion in the workplace.