TEKsystems - San Diego, CA
posted 3 months ago
Our client is looking for a Support Technician to add to the team. The position is part of staff augmentation to their existing team as they are in the middle of their migration to Windows 11 at all locations. The Support Technician will follow established processes and procedures to deliver, configure, monitor, test, maintain, and troubleshoot end-point devices, applications, or networks. This role requires performing accurate documentation and reading and interpreting technical documentation to complete moves, changes, and break/fix for hardware or software components. The technician will participate in cross-functional, integrated teams to troubleshoot moderately complex issues and act as a liaison between customers and vendors to ensure requests, issues, and problems are resolved in a timely manner. The position functions under direct supervision and may require being on call. The ideal candidate will possess excellent critical and analytical thinking skills, along with outstanding customer service abilities. They should exhibit excellent written and verbal communication skills, advanced troubleshooting skills, and excellent organizational skills. A strong understanding of the operations and functions of end-point devices, including PCs, software, network switches, printers, patch panels, phones, or faxes is essential. Additionally, a good understanding of cable plant infrastructure is beneficial. The team currently supports approximately 15,000 end users, making this a critical role in ensuring smooth operations during the migration process.