IT Support Technician

North American Company Ltd - Bell, CA

Full-time

Bell, CA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The IT Support Technician at BradyPLUS is responsible for providing technical support and assistance to employees, ensuring prompt resolution of IT-related issues. This role requires a detail-oriented professional with strong problem-solving and communication skills to maintain and support IT systems effectively.

Responsibilities

• Provide first-line technical support to end-users via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems, software, and peripherals.
• Assist with the setup and deployment of new hardware and software.
• Maintain an inventory of IT equipment and ensure it is up-to-date.
• Document and track all support requests and resolutions using a ticketing system.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Conduct regular system maintenance and updates.
• Provide training and support to end-users on various IT tools and applications.
• Ensure compliance with IT policies and procedures.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field preferred.
• CompTIA A+, Network+, or similar certification preferred.
• Minimum of 2 years of experience in an IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with network concepts and troubleshooting (TCP/IP, DNS, DHCP).
• Proficiency in Microsoft Office Suite and other common software applications.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to lift and move IT equipment as needed.

Benefits

• Competitive starting salary
• Comprehensive benefits program