Robert Half - Tallahassee, FL
posted 4 months ago
We are offering a long-term contract employment opportunity for an IT Support Technician in Tallahassee, Florida. This position lies within the tech industry and is primarily focused on providing technical advice and support for software and hardware issues. As an IT Support Technician, you will be part of a collaborative team, sharing information and assisting others with resolving technical service problems. Your role will involve engaging with customers to provide technical guidance and training on hardware and software applications, ensuring that customer issues are resolved efficiently. In this position, you will be responsible for diagnosing and resolving routine technical problems by conducting in-depth analysis of system errors and malfunctions. You will also develop and implement proactive measures to address recurring issues through root cause analysis and process improvement. Maintaining comprehensive knowledge databases and tracking systems will be essential to streamline problem resolution and enhance the quality of support provided. Team collaboration is a key aspect of this role, as you will actively participate in a team environment, sharing your expertise and supporting colleagues to achieve shared goals. Additionally, you will be expected to stay current with emerging technologies and industry best practices to provide exceptional technical support.