Nyos Charter School - Austin, TX
posted 5 months ago
NYOS Charter School is seeking an Information Technology (IT) Support Specialist to join our team. This full-time position is essential in ensuring that our technology systems run smoothly and efficiently, supporting both staff and students in their educational endeavors. The IT Support Specialist will be responsible for installing, modifying, and making minor repairs to computer hardware and software systems. This role involves providing technical advice and support to system users, as well as offering technology training for end users. The IT Support Specialist will work closely with the Director of Technology and will be a vital link between end users and higher-level support teams. In this role, the IT Support Specialist will provide end-user help desk support, responding to telephone calls, emails, and personnel requests for technical assistance. They will document, track, and monitor problems to ensure timely resolutions using the internal helpdesk software. Additionally, the specialist will work collaboratively with a team to plan, test, and deploy hardware and software across the district. Preventative maintenance for workstations and notebooks will also be a key responsibility, ensuring that all technology is functioning optimally. Administrative duties will include overseeing the tracking of facility equipment and managing the check-in and check-out process for equipment. The IT Support Specialist will also provide Google domain support, which includes adding and removing users and resetting passwords. This position requires a proactive approach to learning and adapting to changes in the network infrastructure, as well as a commitment to providing excellent customer service to all users.