Asbury Automotive Group - Lakewood, CO
posted 2 months ago
Full-time - Entry Level
Lakewood, CO
251-500 employees
Motor Vehicle and Parts Dealers
About the position
The IT Support Tier I Specialist at Asbury Automotive Group is responsible for providing end-user IT support, addressing software, hardware, and network issues. This role involves troubleshooting and resolving technical problems through the IT Help Desk, ensuring timely resolution of incidents and service requests while contributing to continuous service improvement efforts. The position requires strong communication and technical skills to interface effectively with both IT and dealership personnel.
Responsibilities
- Troubleshoots and resolves trouble tickets related to provisioning with all applications
- Triages Level II and Level III Incident and Service Request tickets
- Troubleshoots and resolves incident tickets related to technical difficulties with hardware, software, and the network
- Documents, tracks and monitors incidents and Service requests to ensure a timely resolution
- Resolves Level I incident and service request tickets
- Validates with internal customers the incident or service request has been resolved and updates the ITSM ticketing system
- Interfaces effectively with IT infrastructure, security, applications management, database and government personnel
- Communicates effectively with IT team and dealership personnel
- Actively contributes to IT Continual Service Improvement efforts
- Completes multiple simultaneous project and support tasks in a timely manner
- Resolves access issues in accordance with policy
- Collaborates with IT to resolve access/setup standard profiles
- Verifies issue resolution on the customer's behalf
- Verifies with the customer that the issue has been resolved and updates the ticketing system
- Interfaces with IT Tier I and II personnel
- Communicates progress and issues in a timely manner
- Actively contributes to ongoing process improvement
- Performs other related duties to benefit the mission/vision of the organization
Requirements
- Strong communication, time management, organization, interpersonal skills
- Strong analytical, problem solving and technical troubleshooting skills
- 5+ Years IT customer support/help desk experience
- Working Knowledge of ITIL v3 Foundations Methodology
- Working knowledge of MS operating systems and applications
- Cisco Call Manager experience a plus
- Automotive Software experience a plus
Benefits
- Weekly pay
- Paid holidays & paid time off
- Deferred Holiday Pay Match
- Paid training
- Stock Awards (select management and front-line team member's eligible)
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
