Asbury Automotive Group - Draper, UT
posted 5 months ago
As an IT Support Tier I Specialist, you will have the opportunity to make a positive impact on our business and in the lives of team members and customers every day. We are looking for a driven, dedicated individual who is excited at the opportunity to join a successful team, and continue to drive home the culture of success that has been built. The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. This role relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. The ideal candidate possesses a strong generalist IT technical skill set and is committed to delivering exceptional service to internal customers. In this position, you will troubleshoot and resolve trouble tickets related to provisioning with all applications, triage Level II and Level III Incident and Service Request tickets, and address incident tickets related to technical difficulties with hardware, software, and the network. You will document, track, and monitor incidents and service requests to ensure timely resolution, and validate with internal customers that incidents or service requests have been resolved. Effective communication with IT infrastructure, security, applications management, database, and government personnel is essential, as is the ability to actively contribute to IT Continual Service Improvement efforts. You will be expected to manage multiple simultaneous projects and support tasks in a timely manner, resolve access issues in accordance with policy, and collaborate with IT to resolve access/setup standard profiles. Additionally, you will verify issue resolution on the customer's behalf and communicate progress and issues in a timely manner, contributing to ongoing process improvement and performing other related duties to benefit the mission and vision of the organization.