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TEKsystems - Farmington Hills, MI
posted 2 months ago
About the position
The IT Service Desk Analyst I is a full-time in-office role responsible for providing on-site and remote support for employees. This position involves maintenance, installation, and troubleshooting of computers and peripherals, as well as training on company-supported applications. The analyst will coordinate incidents that require escalation to other teams and ensure these incidents are resolved, aiming to deliver a positive Service Desk experience for end users and management.
Responsibilities
- Provide on-site and remote support for employees.
- Perform maintenance, installation, and troubleshooting of computers and peripherals.
- Train employees on company-supported applications.
- Coordinate incidents that require escalation to other teams and third parties.
- Ensure incidents are resolved and provide follow-up support to end users.
Requirements
- Experience in help desk support.
- Proficiency in Windows 10 and Windows 7.
- Strong customer service skills.
- Familiarity with Active Directory and imaging.
- Technical support experience with Office 365 and ticketing systems like ServiceNow.
- Ability to troubleshoot hardware and software issues.
- Experience with mobile devices and application support.
Nice-to-haves
- Experience with Mac systems.
- Knowledge of asset management and configuration.
- Familiarity with Microsoft Office applications.
