IT System Admin with Secret Clearance

MTNT Technical Services - Leavenworth, KS

Full-time - Mid Level

Leavenworth, KS

Professional, Scientific, and Technical Services

About the position

The IT System Administrator position at MTNT Technical Services, LLC involves providing IT Helpdesk support for organizations at Fort Leavenworth, KS. The role requires a candidate with demonstrable IT training and experience, a Security+ Certification, and a secret security clearance. The System Administrator will be responsible for installing and configuring hardware and software, managing system accounts, and ensuring system availability and integrity.

Responsibilities

• Installs and configures hardware and software necessary to support database and web systems and enterprise virtual server and virtual desktop environments.
• Creates accurate and up to date documentation for all hardware/software support incidents.
• Provides written daily/weekly status updates for unresolved issues with expected time to resolution.
• Provides user support through virtual and physical Help Desk environments.
• Answers radio calls for support and provides support for the affected user(s) and system(s).
• Remediates non-compliant systems using remote tools such as RDP and DameWare.
• Provides support for Apple devices in conjunction with GS Civilian Technicians.
• Resolves hardware/software interface and interoperability problems.
• Installs and updates approved above baseline software.
• Manages the installation and integration of system fixes, updates, and enhancements.
• Manages system accounts, and access to systems and equipment.
• Manages systems resources including performance, capacity, and availability.
• Ensures systems availability, functionality, integrity, and efficiency.
• Provides touch labor, imaging services, security patching/updates to customer systems on all supported networks.

Requirements

• Security+ Certification required.
• Active secret clearance required.
• Possess experience in an equivalent position.
• Training in current operating systems (i.e. Skillport, Authorized Vendor, etc.).
• Possess experience with databases, networks, upgrading hardware and software, designing networks, laying out the infrastructure for LANs, troubleshooting network outages, and user troubles.
• Knowledge of latest security protocols for the LAN and wide area network (WAN).
• Proficient with software tools such as SnagIt capture, Adobe products (Acrobat Pro, Creative Suite, Photoshop, Dreamweaver), MS O365, RDP, PowerShell, Active Directory, and DameWare.
• Possess commensurate work experience, OR additional certification(s) through an approved vendor (CompTIA, EC-Council, Cisco, Microsoft), OR an associate degree in a relevant discipline.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching