IT System Administrator - Hardware Specialist

$63,175 - $94,739/Yr

Cwi - Bowling Green, KY

Full-time - Entry Level

Bowling Green, KY

10,001+ employees

Motor Vehicle and Parts Dealers

About the position

The IT System Administrator - Hardware Specialist is responsible for supporting retail system hardware and software, ensuring the smooth operation of Point-of-Sale (POS) systems and related devices. This role involves troubleshooting, maintaining, and configuring hardware, as well as providing training and support to end users. The position requires a proactive approach to problem-solving and the ability to work independently while managing multiple tasks in a fast-paced retail environment.

Responsibilities

• Install, troubleshoot and monitor POS system hardware and application software.
• Maintain accurate records of equipment, POS system issues, hardware issues and service requests.
• Troubleshoot register connectivity and application failures.
• Install, configure and maintain Xstore POS register hardware and software including software upgrades and patching.
• Follow documented change management processes for system changes.
• Update standard operating procedures (SOPs) as needed.
• Conduct audits on existing systems by running reports and providing analyses of outputs.
• Work with end users at all business levels on training requirements for the use of existing and new applications, including writing and delivering training material as needed.
• Demonstrate initiative and ownership of hardware processes.
• Perform rotational on-call duties, supporting 24/7 processes critical to retail operations.
• Perform other tasks as assigned.

Requirements

• Proven experience as an IT Technician or similar role.
• Hardware knowledge and experience in installing and replacing computers and peripherals.
• Experience supporting mobile apps on Zebra (Android), Windows, and Apple devices and software.
• Knowledge of Oracle Linux.
• Excellent diagnostic and troubleshooting skills.
• Ability to apply knowledge from previous projects and platforms to new environments and software packages.
• Ability to manage multiple projects with competing and shifting priorities.
• Strong verbal and written communication skills.
• Sound reasoning, analytical, and problem-solving aptitude.
• Strong attention to detail.
• Ability to work in a team-oriented, collaborative environment, and possess strong interpersonal skills.
• Strong time management skills.
• Adept at reading, writing, and interpreting technical documentation and procedure manuals.
• Ability to present ideas and solutions in user-friendly language.

Nice-to-haves

• A strong knowledge of IT in general, including familiarity with various programming languages, tracing and debugging, and software development tools.
• Previous retail customer service experience strongly desired.
• Knowledge of xStore Point-of-sale (POS) strongly desired.
• Understanding of SQL, JAVA and development methodologies.
• Experience with project management platforms such as Jira and Confluence experience highly preferred.

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• On the job training opportunities
• Comprehensive benefit package including medical, dental, vision and more!