IT System Administrator

Acro Service Corporation - Chelsea, MA

Full-time

Chelsea, MA

Administrative and Support Services

About the position

The IT Site Administrator is responsible for managing IT assets, providing technical support, and ensuring the integrity of the network within a healthcare setting. This role involves maintaining inventories, deploying and troubleshooting hardware, and assisting with server support and network infrastructure projects. The position requires on-site presence and may involve after-hours support as needed.

Responsibilities

• Maintain inventories of all IT assets
• Implement IT enterprise images for PCs (Desktop/Laptop)
• Install operating systems and software; patch systems and protect against viruses/malware
• Deploy, install, configure, and troubleshoot hardware (desktop/laptops)
• Utilize IT tools for remote management of desktops and laptops, track inventory, push patches and upgrades
• Provide user-friendly, on-hand support to users in multiple locations
• Inform customers on the status of their requests and ensure customer satisfaction
• Handle tickets effectively within timeframes outlined in service level objectives
• Assist Telecom with movement of IP phones as required
• Act as the contact person for office wiring/cable installations
• Assist with local backup and restore process
• Troubleshoot and resolve network issues
• Monitor and maintain the health and integrity of the network
• Install, configure, and support state-issued mobile devices and other tech devices such as iPads and tablets
• Perform system analysis and troubleshooting functions as they relate to the LAN/WAN infrastructure
• Install and maintain communication connections between workstations, printers, etc.
• Assist in server installation/maintenance and act as liaison between vendors and third level support for LAN/WAN peripherals
• Work collaboratively with internal and external groups to improve overall customer service and support
• Perform timely response and support during scheduled and authorized non-business hours
• Clearly communicate and/or escalate any IT operations issues or disruptions to minimize user impact
• Complete all activities within security policies and practices to ensure the safety and privacy of data.

Requirements

• Associate degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience
• 5 years of IT support or help desk related experience in a healthcare or hospital setting
• 5 years of relevant experience in a collaborative, customer service focused environment
• Understanding of WAN, LAN, and VPN network protocols such as TCP/IP and network diagnostic tools
• Strong knowledge of network technologies involving LAN, WAN, and VPN
• Experience facilitating new user setups including phone setup, network port activation and testing, PC setup, network account creation
• Excellent communication and writing skills
• Experience with at least one ticketing system, preferably ServiceNow
• Functional knowledge of Microsoft Office, Exchange and O365 products
• Working knowledge of Active Directory/Microsoft Azure, Microsoft Windows 10, Microsoft Server Operating Systems 2008 - 2016
• Basic IT security measures and requirements
• Basic Networking knowledge and understanding
• Basic Mobile Support for Apple iOS and Android.

Nice-to-haves

• Valid driver's license with clean driving record and access to a vehicle