IT System Administrator

CreatorIQ - Manila, AR

Remote - Manila, AR

Publishing Industries

About the position

The System Administrator supports business operations by helping teams utilize information systems to enhance efficiency. As a member of the IT Service Desk, the System Administrator provides prompt support and escalates company employees' requests related to corporate IT equipment (such as laptops, printers, routers, and Wi-Fi access points), systems and applications (including Google Workspace, Slack, Office 365, Jira, OKTA, Salesforce, Zoom, and more), as well as operating systems and software. This role follows company policies and standards, ensuring that corporate IT systems and equipment are fully supported and compliant with security policies and standards. The System Administrator plays a key role in maintaining compliance and reliability across IT assets within the organization.

Responsibilities

• Set up, configure and support corporate services and systems (SSO, Google WorkSpaces, Slack, Dropbox, Office365, Salesforce, Monday.com, etc) according to corporate security policies.
• Set up, configure and support corporate equipment according to corporate security policies.
• Administrate corporate anti-virus software.
• Asset management (inventory and life-cycle support of equipment, licenses, software).
• Access control (access and permission management in corporate services, periodic audit of user privileges).
• User management (on/off-boarding, support user's life-cycle, accounts provisioning/de-provisioning).
• Manage back up process of corporate systems and services.
• Update corporate systems and equipment according to the Change Management process.
• Technical vulnerability management of local stations, office equipment and corporate tools.
• Support local office networks/Wi-fi and negotiate with 3rd parties.
• Support corporate VPN connections.
• Check and fix security vulnerabilities in local office networks and VPN.
• Resolve, escalade, meet SLA in internal users' requests from the IT Service Desk Portal.
• Support, develop and keep up-to-date internal knowledge base.
• Set up and support Operational Systems (MS Windows and MacOS) of local stations.
• Set up, update and support corporate software on local stations.
• Communication with office network and Internet providers.
• Communication with suppliers and repair equipment service.
• Communication with support of corporate cloud/SaaS service providers for resolving issues.
• Investigate, resolve, escalade technical issues (Incident management).
• Follow corporate policies and procedures.
• Status tracking and reporting.

Requirements

• Work experience as a System Administrator 2+ years in a Software Development Company.
• Deep understanding of the model 'The principle of least privilege' for User and Access Management.
• Good knowledge of personal operational systems MacOS, Windows.
• Hands-on experience with centralized management systems, MDM for MacOS and Windows (ManageEngine, MS Active Directory, Intune, or similar).
• Hands-on experience with administration of GSuite, Slack, Zoom, Notion, Salesforce, Atlassian stack and others.
• Hands-on experience with Single Sign-On (SSO) systems.
• Understanding of protocols LDAP, SAML, OAuth.
• Good knowledge of networks (L2/L3, VLAN, VPNs, routing, switching, security, wi-fi, etc).
• Hands-on experience of asset management (inventory).
• Hands-on experience of access control management (accounts provisioning/de-provisioning, permissions review).
• Hands-on experience with antivirus software for different operational systems (MacOS, Windows).
• Hands-on experience with back-ups procedures, tools and Disaster Recovery.
• Good communication skills.
• Problem-solving attitude.
• Proactive person.
• Team spirit.
• At least an intermediate level of English.
• BSc in Computer Science, Engineering or relevant field.

Nice-to-haves

• Hands-on experience of mobile device management.
• Hands-on experience with AWS cloud (simple actions with EC2, VPC).
• Experience in assets security (Firewalls, Vulnerability scanners).
• Hands-on experience with VPN services (OpenVPN, Pritunl).
• Hands-on experience with enterprise Wi-Fi (Radius, wi-fi controllers).
• Hands-on experience of scripting (Bash, Powershell, Python).
• Experience with ISO27001 controls.