IT - System Administrator

Pillar Care Continuum - East Hanover, NJ

Full-time - Mid Level

East Hanover, NJ

About the position

The Systems Administrator is responsible for managing and supporting the IT infrastructure of Pillar Care Continuum, which includes over 500 computers and servers across more than 25 locations. This role encompasses a wide range of technical duties, including server operations, help desk support, backup systems, email administration, and network security, all aimed at ensuring a robust and reliable IT environment that meets organizational needs.

Responsibilities

• Install, configure, and manage VMware vSphere, ESXi, and Windows Server and desktop environments, including a hybrid Azure environment.
• Manage LAN/WAN infrastructure using Meraki, troubleshooting network connectivity, DHCP, DNS, authentication, VPN, and network segmentation.
• Set up and maintain network/server monitoring applications to ensure high availability.
• Manage internal and external network security, including firewalls and switches, perform upgrades and backups, and conduct penetration testing.
• Administer Active Directory and Group Policies, including account management and policy modifications.
• Manage and troubleshoot Microsoft 365 administration, including user and license management.
• Maintain and troubleshoot the email system using Microsoft Exchange Online.
• Provide backup support and implement new systems using Veeam, including configuring backup jobs and managing cloud backups.
• Install, configure, and maintain Windows desktop operating systems and applications, providing end-user support and troubleshooting issues.
• Create and maintain server documentation and procedures for routine tasks, updating the assets database.
• Collaborate with external vendors and internal clients to resolve software or hardware issues and implement projects.
• Provide remote support using SolarWinds Dameware Remote Everywhere, including travel and equipment transportation when necessary.

Requirements

• Bachelor's degree or minimum of 5 years of experience in IT administrative technical roles.
• Experience supporting Microsoft Windows servers, desktops, and server products, including patch management and application management.
• Proven experience in repairing and maintaining Windows/Intel-based PCs, as well as Apple iPads, iPhones, and other assistive technologies.
• Technical knowledge of server hardware, server software (Microsoft), virtualization (VMware), and Azure hybrid and cloud technologies.
• In-depth knowledge of LAN/WAN infrastructure products, including VPN and network segmentation.
• Strong understanding of backups, storage systems, and cloud storage options.
• Proficiency in Windows desktop and server operating systems, TCP/IP, DNS, WINS, and related applications.
• Familiarity with Mobile Device Management for tablets.

Nice-to-haves

• Preferred technical certifications such as Cisco, Microsoft, A+, Network+, or equivalent.
• Strong technical communication skills, both written and verbal.
• Creative problem-solving skills with the ability to research new technologies.
• Ability to multitask effectively in a fast-paced IT environment.
• Strong customer service skills and exceptional interpersonal skills.

Benefits

• Medical
• Dental
• Vision
• 401k (Up to 4% Match)
• Life Insurance
• Flexible Spending Plan
• 4-Weeks Paid Time Off
• Paid Holidays
• Employee Life Assistance Program
• Access to Atlantic Federal Credit Union and NJM Insurance
• Secure Advantage
• Discount at Local Childcare Academy and ADP LifeMart