Monterey County, CA - Salinas, CA
posted 16 days ago
About the position
Be part of a team that is committed to promoting innovative technology that transforms government and its ability to service constituents. The County of Monterey Information Technology Department (ITD), a team of diverse and skilled professionals, is at the forefront of delivering essential technology solutions that are vital to meeting the County's evolving and complex business needs. ITD's mission is to keep the County seamlessly connected, by managing and optimizing the County's critical technology framework while pioneering resilient, secure, reliable and competitive solutions. The ITD Infrastructure & Operations Division serves as the backbone of the County's technology landscape. The Division is in search of information technology professionals to join their Unified Communication & Collaboration team, responsible for the County's on-premise and cloud-based unified communication (voice and video), meeting solution, broadcast and collaboration platforms. The successful candidate will work closely with clients, other departments, vendors, and IT personnel to provide technical support and expertise for technical system problems and/or needs. The Eligible List established by this recruitment may be used to fill current and future vacancies on a regular full-time, part-time, or temporary basis.
Responsibilities
- Resolves work orders and requests for services pertaining to the administration and maintenance of department information systems.
- Provides technical support and expertise to evaluate and recommend resolutions of technical system problems.
- Provides systems administration and technical support for systems in a physical, virtual, or cloud hosted environment.
- Provides escalated support for other teams as needed.
- Consults with clients, other departments, departmental staff, vendors, and technical support personnel to determine customer application platform hosting needs and functionality, to determine operating procedures and systems design to ensure system performance meets user requirements, and to clarify and resolve application technical operational and management issues/needs.
- Participates in educational and professional development programs and training to remain current in the information technology field.
Requirements
- Possession of a bachelor's degree in Computer Science, Information Systems, or a closely related field from an accredited four-year college or university;
- Four (4) years of technical experience in systems analysis, operating systems, systems administration, database administration, application administration or a related field in a multi-platform infrastructure system environment;
- Two (2) years of experience performing work equivalent to an IT Support Specialist in the County of Monterey.
Nice-to-haves
- Techniques and methods of systems analysis and design.
- Security methods and best practices.
- Troubleshooting techniques to evaluate system failures and provide resolutions.
- Effective customer service techniques.
Benefits
- Excellent benefits package including health insurance, retirement plans, and paid time off.
