Duly Health And Care - Downers Grove, IL
posted 2 months ago
The IT Systems Analyst III - Corporate Solutions is a pivotal role within the organization, responsible for formulating and defining systems scope and objectives based on user needs and applicable business systems and industry requirements. This position requires a deep understanding of the application and the ability to solve unique problems within that application. The Systems Analyst III will be tasked with identifying new applications and functionality areas to build expertise, ensuring that the organization remains at the forefront of technology solutions that meet business needs. In this role, the analyst will conduct software design, development, and maintenance of utilities and applications to address specific business problems. This includes assisting in the planning and analysis of high-level software strategies and solutions, as well as managing upgrades. A significant aspect of the position involves planning, development, and support for application interfaces with Epic, a leading healthcare software platform. The Systems Analyst III will also play a crucial role in fostering a collaborative team environment, looking for opportunities to increase knowledge sharing among IT department members and with partners and customers. This includes providing training and coaching to less experienced analysts and working directly with end-users to resolve technology issues that arise during daily operations. The analyst will interact with team members, physicians, and end-users to understand business problems and identify effective solutions, ensuring that workflows and system functionalities meet the needs of the organization. Additionally, the analyst will be responsible for identifying, analyzing, escalating, and resolving critical initiative risks and issues, defining and communicating project standards and guidelines, and documenting system requirements, release notes, test plans, and training documentation as required by the project delivery methodology. Continuous improvement within the IT department is a key focus, ensuring that every business customer has a positive experience when approaching IT for support.